Coverage, Customer Service, Price, Repayment, Discounts, And More Compared – CanineJournal.com

The table below shows precisely what Lemonade and Healthy Paws cover. Both companies cover x-rays, blood tests, ultrasounds, cat scans, MRIs, rehabilitation, specialized exams, surgery, hospitalization, emergency care, specialty care, hydrotherapy, chronic conditions, cancer, diagnostic treatment, alternative/holistic therapy, euthanasia, non-routine dental treatment, hereditary conditions, congenital conditions, and prescription medication.

	Lemonade	Healthy Paws
Overall Ranking in our Pet Insurance Reviews	Not Ranked	2nd
Hip Dysplasia Waiting Period	14 Days	12 Months*
ACL Waiting Period	6 Months	15 Days
Pre-Existing Conditions
Check Ups, Vaccinations, Spay/Neuter, Teeth Cleaning	Extra Fee
Illnesses Waiting Period	14 Days	15 Days
Accidents Waiting Period	2 Days	15 Days
Behavioral Therapy
Exam Fees	Extra Fee
Enrollment Fee		$25
30-Day Money-Back Guarantee
Annual Payout Options	$5,000, $10,000, $20,000, $50,000, $100,000	Unlimited
BBB Rating	B	A+
Underwriter	Lemonade Insurance Agency LLC	Westchester Fire Insurance Company/Chubb
A.M. Best Rating	A	A++
Exam Required to Set Baseline for Pet’s Health

As we mentioned, Lemonade is a young pet insurance company, so it doesn’t have a longstanding reputation like Healthy Paws does. Healthy Paws is known for having one of the best standings in the pet insurance industry. In fact, it used to lead the industry with positive change and innovations. Healthy Paws was also the first company to offer unlimited claim limits, and it has excellent customer service.

More recently, Healthy Paws’ innovation has taken a back seat to providing a consistent, reliable service. The company may not be rolling out new ideas as regularly as its competitors, but it’s still giving its customers dependable coverage. For all these reasons, we’ve chosen Healthy Paws as the winner for customer service and reputation.

Lemonade pet insurance gives no claim repayment timeline promises to its customers. Lemonade’s goal is to pay the majority of straightforward claims almost instantly. I spoke with Lemonade directly and was told that they don’t share their average handling time for claims.

On the other hand, Healthy Paws pays 99% of their claims within two days — the best out of all the companies we review. Additionally, you may be able to have Healthy Paws pay your vet directly, so you don’t have to pay a hefty vet bill in advance and wait for reimbursement. But this isn’t available everywhere, so check with your vet first to see if this is an option for you.

The major differences between these two companies are the level of plan customization available and age restrictions.

While Healthy Paws has unlimited payouts for all plans, they do have some restrictions on reimbursement and annual deductible amounts, depending on your pet’s age at enrollment.

• Dogs and cats 5 years and under:
  • 90%, 80%, and 70% reimbursement
  • $100, $250, and $500 deductible
• Dogs and cats 6 and 7 years old:
  • 80%, 70%, or 60% reimbursement
  • $250, $500, or $750 deductible
• Dogs 8 years and older: 
  • 50% or 60% reimbursement
  • $750 or $1,000 deductible

Additionally, Healthy Paws doesn’t enroll pets older than 14 years old.

Lemonade pet insurance offers a lot of customizable options no matter the pet’s age:

• Annual payout options: $5,000, $10,000, $20,000, $50,000, and $100,000
• Deductibles: $100, $250, or $500
• Reimbursement: 70%, 80%, or 90%

Lemonade offers coverage for pets aged 8 weeks to 20+ years, depending on the breed and species. Some breeds are ineligible for enrollment once they hit a certain age, but they never terminate pets’ coverage as they age. (Healthy Paws doesn’t terminate coverage for pets as they age either.)

Overall, Healthy Paws has more age restrictions and only one annual limit option, making it more difficult to adjust to fit your budget. Lemonade has fewer age restrictions, but it does have some breed restrictions. In the end, Lemonade wins by a hair.

Healthy Paws requires a one-time enrollment fee of $25. On the other hand, Lemonade doesn’t have any one-time fees or recurring transaction fees.