how to get a refund from direct ferries how to get a refund from direct ferries

there is no direct ferry/ cat except on a tuesday, and i want to avoid going via split. If the delay is more than double the times set out above, he drove all the way from holland to huelva to get on that boat tomorrow and they say that he can first be on the boat the 28th of JANUARY and that direct ferrys made a mistake in the system? You can return your tickets either to our offices or to a travel agency that collaborates with the ferry company you are traveling with. Furthermore, you can find the "Troubleshooting Login Issues" section which can answer your unresolved problems and equip you with a lot. All went well hope its the same when we arrive in Barcelona. All the information you need on ticket changes, cancellations and refunds is here. To get to other parts of Desaru, you can easily book a Grab. Dear Donal, Many thanks for your review! In order for us to be able to process your cancellation request according to the terms of the ferry operator, you have to inform us at least 72 hours before your scheduled departure. Editor, Marcus Herbert. No way of calling them. !Their phone number is turned off for incoming calls!!!WHY????!! Can I cancel and get a refund? Can I cancel them and get a refund? Dover Kind regards, Maya from Direct Ferries. Dear Stewart, Thank you for contacting us. Using their online form I contacted customer services, not once but half a dozen times, I received no response. I've had a look at their confirmation email and it has all the info I need to know when to arrive and what to do at the ferry terminal. We will be traveling and we had to arrange that a friend retrieve our tickets and email, or texts them to us. You can convert your ticket to an open ticket by making a request through the My Bookingsection on Ferryhoppers website. If I misspell my name, is correction required? They offered us vouchers to the value of our flight plus 10% which was tempting but they were nontransferable. Kind regards, Maya from Direct Ferries. This depends on the type of ticket you have booked, but in most cases you will be able to amend your booking. Channel View Road I was referring to the company changing their cancellation terms retrospectively. Revenue impacts the experiences featured on this page. Can I cancel them and get a refund? Dear customer, Many thanks for your review! Please note that if the ferry company does not offer an e-ticket option, you will have to pick up your paper tickets from our offices in the center of Athens or have them delivered to you via courier. WebScore: 4.3/5 (13 votes) . How can this even be possible. Dont waste your money - just book direct Direct ferries are incredibly unhelpful and once they get your money are not interested in assisting you. Please note: prices rise as space becomes less available. Thank you for booking with Direct Ferries. WebIntercity train from 1949 Deckplan, Kronprinsesse Ingrid (1949) Deckplan, Athena (1989) 1991 Deckplan (2000) as Stena Nordica, 2006 Deckplan, European Endeavour 19 July 2022. left Get your BatamFast tickets to Desaru. Choose euro tunnel best service. On domestic routes, ferry companies may be more lenient when it comes to spelling mistakes and it is unlikely that you will encounter a problem during boarding. not clear. Hi, today, March 1, we made a one-way reservation for two adults for the June 10, 16:30 ferry from Caen - Portsmouth. We are due to travel on Friday to Poole to guernsey but cannot change a vehicle on their site or a person without it costing an extra 500+!! This company is totally unreliable and impossible to contact. Is it worth pursuing this with my travel insurance company or will I not be eligible for a refund I even tried to take a person off and they wanted 214?! Find out when we're open and how to contact us. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. How we will print them is our big mystery, maybe they will work from a phone. We use dedicated people and clever technology to safeguard our platform. I have bought a ticket recently on 28th of December, but I haven't received any confirmation, so I couldn't see my tickets, neither did DFDS. I have travelled many times ever since my first positive booking experience. We've made every effort to ensure that our website is fast, easy to use and rich in information that you may need in planning your next trip including ferry company, route and port guides as well as in depth ship reviews from previous travellers. We were due to travel from Portsmouth to St Malo at Easter but it was cancelled due to Covid-19. A refund will be given, however an administration fee of 10 will be deducted from the total fare. I could find no way to contact other than amendment. WebFind the best deals on train tickets from Harpers Ferry, WV to Lindenwold, NJ. Need to talk to us? InterContinental (IHG) Hotels in Southampton, Hotels near Red Funnel Isle of Wight Ferries, Hotels near Southampton Airport (Parkway) Station, Hotels near Bournebouth Intl Airport (BOH), Motels near Bournebouth Intl Airport (BOH), Hotels near Southampton Solent University, Adrenaline & Extreme Tours in Southampton, Game & Entertainment Centres in Southampton, Points of Interest & Landmarks in Southampton, Southampton City Art Gallery: Tickets & Tours, Titanic Engineer Officers Memorial: Tickets & Tours, Medieval Merchant's House: Tickets & Tours, Blue Boat Company Amsterdam Canal Cruise and Van Gogh Museum, Boston Tea Party Ships & Museum Admission, Shark and Wildlife Viewing Adventure in Key West, Full-Day Whale Watching Cruise from Montreal, View all hotels near Direct Ferries on Tripadvisor, View all restaurants near Direct Ferries on Tripadvisor, View all attractions near Direct Ferries on Tripadvisor. We are easy to contact through our contact form on our website. Brittany Ferries are really helpful. Please don't hesitate to contact us, if you have any queries. Feb 11, 2021 #1 So I have a new installation of an Ecofit Pure 830 with a 10yr guarantee. Follow the Ground Transport signs and directions in your app to get to the location. The website was setup easily and everything worked fine. Londra, Inghilterra, Southampton SO19 6AJ England. They said they would check it out. The process involves cancelling and rebooking the tickets, hence a cancellation fee may also be applied by the This policy is applied by the ferry operators and Ferryhopper is legally obligated to follow it. Companies can ask for reviews via automatic invitations. The amount for which you will be refunded depends on how much time remains between the cancellation and your departure. Due to data protection laws were not able to process cancellation requests by email. If you were overcharged, discover a discrepancy for fares paid at a terminal, are requesting a refund for an unused online order or for a fee charged in association with the vehicle reservation system, you may be eligible for a refund from Washington State Ferries. WebUpdate booking to add or remove feet to vehicle length (for vehicles more than 20 ft. long only): pay or receive refund for any price difference subject to space availability. Next day (day 4) I was given an hour in which to payfor an amendment, which I did. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. For contact details visit our contact us page. Date of experience: March 2022. Ferryhopper is obligated to comply with this regulation, in order to ensure the safety of your personal data. If you contact the airline or ticket agent to obtain a required refund and you are refused that refund, you should file a complaint against the airline or ticket agent with the Department at http://airconsumer.dot.gov/escomplaint/ConsumerForm.cfm. Depending on your bank, it usually takes 5-10 business days for the refund to be processed and for the funds to appear in your bank account. Each ferry company has its own policy. Direct Ferries wont refund me and they wont let me board unless me and my son show passport or driving licence which we dont have. If you cancel your tickets, you will receive a refund according to the policy of the ferry company(ies) you have booked with. We have already tried several times to contact the ferry company and asked them to grant us the possibility to amend your booking as an exception, but unfortunately they have denied our request. I contacted Direct Ferries via the online form and they resolved the problem within an hour and also checked me in. CT17 9TJ What are the refund/exchange policies in light of the current situation. I wasn't happy then but it was very hard to get in contact with anyone to discuss so let it go. I will never use this company again Report this review We rank these restaurants and attractions by balancing reviews from our members with how close they are to this location. We are both english and always lived in England Direct Ferries have no phone available to discuss. I have NOT picked up my ferry tickets. It goes against our guidelines to offer incentives for reviews. You don't accept the NatWest card by paying , last time I make wrong directions and I can contact nobody's to help to change my ticket , your application Direct Ferries is not helping and very hard to many questions ,fill the form.bla bla bla last time you told the ferry is in delay after is cancel I send the complain I don't receive notification.and more. Unfortunately we have no influence on the prices of the ferry company.You have not agreed to the charge online and have not confirmed the amendment. They made mistake on two tickets (omitting my wife name on the tickets) when i wanted to correct this they initially asked for a significant change fee ,then waived it. It is impossible to contact them and they are basically holding my money! I made reservations. That is even worst handle from your company. Since the above is not under my control, could I please request you to make an exception and cancel and refund my ferry booking. Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. Requiring chains keeps traffic moving during storms rather than closing a pass or roadway. Tripadvisor performs checks on reviews. DirectFerries.co.uk - the one stop ferry shop , a brand of Direct Ferries Ltd - all rights reserved. This is my first negative review for a company. Needed to change tickets. Alternatively, subscribe to our newsletter to get inspiration from offers and popular travel destinations. Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. Stay away. Anyone can write a Trustpilot review. WebNeeded to change tickets. Cancelling your booking through My Account is quicker and cheaper so we would suggest requesting the cancellation there. In case you are traveling with a rental car and don't have the license plate number yet, you can simply add RENT123. I had the same problem with P&O and vouchers. Once they have your money they write you off. Months later, it is impossible to get a refund. Do you mean direct ferries are trying to alter the contract or the op?. 2023 Trustpilot, Inc. All rights reserved. DO NOT BOOK THIS COMPANY THEY ARE SCAMMERS. These vermin are interested only in your money - not servicing customers. Please don't hesitate to contact us, if you have any queries. Holidaymakers struggle to get refunds. However it took 5 weeks, dozens of emails for you to confirm the agreement. WebWhen boarding begins, the gate will open and your boarding pass will be collected as you board the ferry. Estimated growth return on investment of at least 8%. Dont understand that. Joint ferry and minivan ticket from Koh Lipe to Phuket can save you hassle of booking them separately. Once you have canceled your booking you will get a refund, which is provided by the ferry company(ies) you had booked your trip with. Webhave a refund of $2 or less Interest on your refund The CRA will pay you compound daily interest on your 2022 tax refund. Appalling customer service. -10 min from Costa da Caparica by car -8 min from Cova do My service experience was awful Date of experience: March 2022 Ask Riddor111 about Direct NEVER we got any mail of you. My service experience was awful. We had the same with Qatar. When cancelling via phone or email the cancellation fee is 30/35. We are committed to guaranteeing our customers privacy. The search process was very easy and allowed me to look for a few different ferry routes before choosing the one I want. Ferry delay compensation. Also there is a choice of "lounges," but there is no explanation of the differences. There is no contact number on the website to ring. Our average member earns over 300 cashback a year. Thank you. Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. He starts on his job the 1 of december and i will fly to lanzerote the 6th of december and everything is already booked and he hear HE CAN NOT BE ON THAT BOAT. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Diabolical way to treat disabled, limited income people , or even anyone!! However when I arrived for registration I was informed that Direct Ferries had failed to inform the ferry company about my dog, I had to pay the sum of 48 GBP on the spot. We are both english and always lived in England Direct Ferries have no phone available to discuss. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Dear customer, Many thanks for your feedback! We sell ferry tickets from the biggest operators, for the top destinations worldwide and the best prices. How do we get a confirmation? 93% of travellers recommend this experience. The travel agent will stamp and cancel your tickets. The process involves cancelling and rebooking the tickets, hence a cancellation fee may also be applied by the ferry company according to its policy. P&O Ferries Our team will cancel your tickets and process your refund request. If the system detects something that potentially contradicts our. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Direct Ferries wont refund me and they wont let me board unless me and my son show passport or driving licence which we dont have. You'll need to either book a new one way sailing for your return trip or cancel your original booking and make a new booking. According to Desaru Coasts website, therell also be a bus station coming soon. Unfortunately we are not able to handle or to react to your complaint because you have not provided the reference number of the booking. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Duaine Allen, pastor of Agapa Covenant Ministries, and Roses brother, the Rev Shelby, Tuberville vote against climate, health and deficit. Dear customer, Many thanks for your review! They charged me 79.00 to cacel a booking. Please note that Ferryhopper applies a small cancellation fee of 6 (euros) per booking. Under the law, refunds must be provided within seven days but given the unprecedented effects of coronavirus, we advise allowing ferry companies more time to process refunds. The standard procedure for changing a booking is to cancel the issued ticket and book a new one with the correct details. In addition all your emails, including the ones you sent from a different email address, were sent to us a month after the sailing date had already passed. Youre entitled to compensation of 25% of the ticket price for the affected part of your journey, if youre delayed for at least: If the delay is more than double the times set out above, your compensation will be 50% of the ticket price. Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. Because if this I am no longer able to travel as I would need my BRP to enter the UK on my return. Irish Sea: sail with your camper, for less! You can also discover ports and routes available. We may also ask for additional information if you wish to change the email address or phone number you have provided. For account users: To log into your account click the sign in link at the top of. Less than 24-hours or failure to show for travel. Travelling with two dogs, one of which with spinal problems so I wanted to book two kennels; this, unfortunately could not be done online, so tried to reach out to the ferry services (Stena) who indicated they still had 9 kennels available on the trip to the UK and 14 on the return trip. The prizes changes after you first buy the ticket. There was a mistake on your site, and you cannot admit it. COVID-19 Information I have tried to contact them for 3 weeks and have had no reply and it is infuriating you cannot speak to someone on the phone. In case the email address or phone number used during the booking is not available anymore, we may require additional information in order to verify your identity and proceed with your request. I emailed Direct Ferries immediately with evidence of no Marlin route, our new tickets and advice provided by the operators. However, that particular sailing has a different fare and this is why you were also quoted a price differene in case the alternative was suitable and you wanted to accept it.Since you did not accept the alternative please note your booking has not been changed and currently your return trip remains for the date originally booked.We remain at your disposal for any other queries.Kind regards,Madalina / Direct Ferries. My booking code is DFP153053586Date of experience: February 2023Despite several requests I have not been able to establish renewed contact regarding the rescheduling of my tickets. Also paid 28 pounds for lounge sea view experince, later to find out that children under the age of 8 are not allowed in the lounge. It may not display this or other websites correctly. Anyone affected by the cancellations will be able to claim a full refund or amend their travel dates. Thanks. You can find the contact details of the local travel agencies in your booking confirmation email. In case of a totally different name filled in, we advise you to contact us so that we can check what the possible options are. How cool is that? With some ferry companies we'll be able to We rebooked the April crossing for August we amended the booking again to April 2021 due to being furloughed. Ferry Tickets Changes, Cancellations & Refunds, Ferry Trip Planning, Booking & Useful info. As a result of the above incident, my BRP (resident permit) was also stolen. I got the cash but obviously just the value of our cancelled tickets. Each ferry company has its own cancellation policy. six hours for a journey of more than 24 hours. Brittany ferries Anyone else having problems with getting a refund of price differences in ferry bookings with Brittany Ferries? Seattle, WA 98121-3014. Buying a ticket was easy but now to see how the experience on board will be in a few months! Rent-to-own and financing options allow you to get the trailer you need within your budget. Here's a list of resources you can use to check your refund status in Updated 20/12/2021 For all future bookings, you can rest assured that we are waiving all amendmentfees for 2022 travel (up to 30th December 2022), Covid-19 For all future bookings, you can rest assured that we are waiving all amendmentfees for 2022 travel (up to 30th December 2022), so you. Cost per pax: S$70 one-way or S$118 2-ways Duration: 2.5 hours (1.5 hour boat ride + 1 hour check-in and immigration) Self-driving Be the first to hear about the best ferry offers, The quickest way to make & manage your booking. 2-3 Three Rivers Business Centre, Felixstowe Road. Open tickets are valid for up to 12 months from booking date (see ticket conditions). I emailed them and said if they were transferable and could be part of my estate in the event of my death that would have been acceptable but as they werent I wanted cash ! Kind regards, Maya from Direct Ferries. Dear Julliete, Many thanks for your feedback! If you do prefer to contact us in writing, our postal adress is: Customers can amend bookings free of charge up to check-in closing. Go direct to the ferry operator. Please don't hesitate to contact us, if you have any queries. WebDirect Ferries 1 50 #92 of 100 things to do in Southampton Ferries Visit website Call Write a review What people are saying By Rutrah useful to check schedule - best to book with operator directly Feb 2023 Used them to book 4 crossings Toulon-Bastia, Corsica-Sardinia, Cagliari-Palermo, Palermo-Genoa. Very simple, very fair cost and a free upgrade to flexi, gibing me four hours leeway either side of my booked ferry.One think I would say though is that about 10 minutes after I'd submitted all the passport information for all three travellers, I received a text message from you saying I had to complete the registration. Our original booking made in January for April was cancelled by the ferry company. Heres to fair winds on our crossing! How older, less computer savvy, or with no smart phone can work this out is a true mystery. Prices are life and always changing. Complete investigation into their business ethics. Brittany Ferries issued us with credit notes. WebGreater than 24-hours before travel. I was searching for ferry crossings from Poole to Jersey and found the Direct Ferries website. The easiest and cheapest way to cancel your booking and request a refund is to log into My Account and request the cancellation there. With some ferry companies we'll be able to confirm your amendment straight away, but if we can't, we'll do our best to have it confirmed within 48 hours. We quoted correct booking ref, but not the email we used on booking- Direct Ferries would not help us. Tried to amend reservation to Mar 3-6. You can check your confirmation email or log into My Account to see if you are able to amend your booking. You can still get all the benefits of Direct Deposit by getting your tax refund deposited into your account. Eventually managed to amend the booking on the web site or so I believed. No additional administration fees will be charged. If you make an amendment request through My Account the amendment fee is only 10/10. Use our price finder to easily find ferry connections and the best available ferry ticket prices to suit your needs. If you are still in Athens or planning to visit after your trip, you can return your tickets to Ferryhoppers offices at Andrea Syggrou Av. Please use the contact form on our website to request a ticket change. Certainly worth trying your luck. What if I don't know the plate number of my rental car? We remain at your disposal. So now I just lost my money, because of their incompetence. To have your request processed as soon as possible, please include the following: If requesting that a discount be applied to a fare, please provide proof of eligibility for discount (e.g., driver's license to demonstrate senior discount or qualifying discount documentation). up to 15% off Stockholm-Helsinki, Ventouris Ferries: save on your 2023 sailings, Denmark Norway: bring your car for FREE. I guessed that there would be a cancellation fee but was shocked to receive 53.00 from a total of 122.00. Dear Sue Sturgeon,Thank you for your feedback. Refunds are always issued to the same credit / debit card that you used for your booking. Due to some recent backlash Holiday Extras are giving some customers refunds instead of vouchers but not all, likewise some holiday cottage rentals have become a bit more lenient. DirectFerries.co.uk - the one stop ferry shop, a brand of Direct Ferries Ltd - all rights reserved. Now, creating a Smart Label Returns 56901 requires a maximum of 5 minutes. Booked Algeciras to Tangier Med recently using FRS. Find the crossing you want and book your ferry ticket in just a few steps.We have over 1 million ferry fares being compared every day, and destinations available all around the world, so book your tickets with Direct Ferries today for a seamless travel experience. Before you pay for your tickets, you will be asked to read and agree to the terms and conditions of both Ferryhopperand the ferry company you are traveling with. Holiday:Monday 17 th to Friday 28 th October 2022. All the above incident has been recorded with the police. We remain at your disposal. The costumer service is unhelpful, as they cannot do anything about it, even though I described my whole situation. Open-date tickets are valid for 6 months to 1 year from your initial departure date and only for the same ferry route and the same company as the tickets you had originally booked. Date of experience: August 08, 2022 Nick Farraway 14 reviews IT Updated Nov 1, 2021 Site doesnt worktry elsewhere For more detailed information on ticket cancellations, refunds and modifications please read the companies policies. Book direct with the ferry company and not with those useless people!!!!! WebPARCEL RETURN SERVICE*, PARCEL RETURN SVC, PRS* County DISTRICT OF COLUMBIA, Type Unique Zip Code. Kind regards, Direct Ferries Team PC Patrick Crossan 8 reviews GB Dec 16, 2022 Scam Site: Scam Site: Please note that cancellation requests cannot be made via phone. All in all a terrible experience. Once this is done, they are required to either keep the canceled tickets and give you your refund or give you the canceled tickets, so that you can return them to our offices in Athens and receive your refund through Ferryhopper. Would recommend at all cost, better buy is straight from actual company. Bought wrong ticket because they shower wrong results. Direct Ferries are trying it on, (with your money). shocking service. WebIf you request to cancel your booking through our help centre or by phone and haven't purchased a Flexi ticket, we charge a cancellation fee of 45/45. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. Verification can help ensure real people write reviews about real companies. Follow us on Twitter for the latest WSF information! Company policies and passenger rights are determined by the ferry operators and the relevant authorities and not by Ferryhopper. It was to easy to book, however, even though it will be just the two of us, I tried to hook an outside room but wouldnt permit to because there was only two of us. Comparing ferries has never been easier.Why spend a lot of time and effort searching for ferries on countless websites? It goes against our guidelines to offer incentives for reviews. Normally if the tree is dead, hazardous, planted too close to your home or not considered significant due to its small size you should be able to remove it You can compare the best prices from all train lines and book online directly with Wanderu.