stubhub refund policy change stubhub refund policy change

View Vivid Seats Refund Policy. They could not refund me nor give me the seats I wanted. The latest breaking updates, delivered straight to your email inbox. If I don't get a refund soon I'll be reporting theft to PayPal. "Under state law, it's actually illegal to fail to honor any promises made in connection with the return policy or to misrepresent it. They assured me that the event I was trying to go to was popular and that I had a high chance of reselling but the most they would be able to for me was waive the sellers fee. . Never Again. Stubhub is assuming that I will want to attend another event some time in the future and that they can hold my money until then. "We chose StubHub because of their 'FanProtect' guarantee," Brown said. When we arrived at our event, we were not allowed in because someone already used the tickets sent to us As it turns out Stubhub send us the wrong seats. Too many other competitors out there doing it differently. Stubhub sold tickets per an incorrect an misleading seating venue where tickets are categorized to appear closer to the stage, such that they could charge the higher price. I attempted to relist the tickets immediately and when I looked at my listing the disclosure was not a part of my listing. All concerts are postponed until further notice, and most analysts believe venues won't even consider opening before . The game has been changed to Sunday 27th August and we are simply no longer in the UK. Their tech team looking into it or b.) I bought tickets to a stadium show in San Francisco for Def Leppard and Motley Crue originally for July 19, 2020, then changed due to COVID to Sept 10 and then again to Sept 7. The staff there told me to make a line to get my actual ticket printed and after I made the long line they told me to go outside to get it printed. I bought tickets likfe so many others that will not be used because of the virus, but I gave you money and I would like a refund back. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding. NOTHING. So i grabbed 2 tickets ( I checked after they went on sale). See detailed StubHub customer service rankings, employee comments and much more from our sister site. Subscribe for full access to The Hollywood Reporter. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had. Stubhub knows it's a lie, but they don't bother to let people know their tickets are not the same as the ones you could get from the event holder. Receive a full refund of your purchase 2. Til' they get their procedures in the correct order, I'll never return as a buyer. i am not interested in a credit that expires so therefore am requesting my full refund. I immediately initiated a chat with a StubHub rep online who told me that there was no refund policy and I would have to resell my tickets but that she would be able to waive the reselling fees. this company sucks. GIVE ME MY MONEY. I truly do not understand how I cannot get a simple refund on tickets that I ordered by mistake minutes after I placed the order BUT Stubhub can sell you tickets that are not even available for an unknown reason and miraculously find even better tickets for the same price? Should have checked this site first. As I was waiting to get my ticked printed the cops were saying the show was sold out and for the remaining people to leave. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. Under normal circumstances, these processes are manageable. I purchased two tickets listed on site. Announcements have been made but, a plan of action has not been put into play quite yet. It is not specified anywhere in the mobile site and hidden in the desktop version! Refund peoples money. Is Beyonces Tour Another Dynamic Ticket Price Mess? if you have any questions please feel free to contact me. what should I do? Someone should file a class action, alot correctly said about the 120% return credit, but my problem is although they said it was credited to my account I cannot find it? WARNING: DON'T BUY PARKING PASSES THROUGH STUBHUB. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. Steve Brown #TheTwoSteves (@therealdesert) April 1, 2020. StubHub will refund more than $3 million to over 8,500 Colorado customers who purchased tickets under the company's pre-pandemic refund policy for events that were canceled because of COVID-19. LIARS!!! UPS delivered my tickets, but now I can't find them. 5 days later after i printed the tickets and submitted payment, the seller can change his or her mind at anytime? On July 30, 2016 I purchased 5 tickets for Jennifer Lopez's "All I Have" show in Las Vegas from StubHub.com. Sams Club vs. Costco Which One is Better for You? Never use stubhub again. For most current purchase, the tickets were not actually available. The Investigators tried to reach StubHub but contact information wasn't listed on its media relations site. A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. When I have sold in the past, I have had to successfully upload PDF copies of tickets before listing. hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email, Complete StubHub customer service contact information. How come they can't control that?!! For $2400 this is pure BS and will not stand. Yes tonight I was buying US Open Tickets and meant to buy Day session and by accident I bought night session. StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. However, within a couple of days of filing a complaint with the BBB they had paid me for the second ticket. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. They said if I disputed it with my CC company they'll cancel my account with them. I got a COUPON worth 120% of my original order. STATE LAW SAYS IT IS A DECEPTIVE TRADE PRACTICE "TO FAIL TO PERFORM ANY PROMISES MADE TO A BUYER IN CONNECTION WITH THE REFUND." This will be reported to the BBB and any other place I can provide this borderline illegal activity to. I was not able to enter the concert . It also covers you if an event is cancelled or rescheduled, necessitating the purchase of new tickets.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-1','ezslot_7',151,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-1-0'); On StubHub, you have two options for reselling your ticket. State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund. Not certain how that happened but I think that the site was confusing and I didn't pay full attention. But opting out of some of these cookies may have an effect on your browsing experience. Immediately called StubHub customer service. StubHub, the leading secondary ticket seller, is facing a multi-million dollar class-action lawsuit after a last-minute change to its refund policy. You can resell your ticket using either an app or a PC. It has been awhile since I made the phone call to initiate a refund. How long until my credit card is credited back? Overcharged. This is ridiculous! It's best to purchase through PayPal because then, you are able to file a dispute and PayPal with their buyers guarantee will have your back and issue a refund!!! When the volume of cancellations accelerated a few weeks ago, we were the first in our industry to offer a coupon worth 120% of the ticket value. We want to ensure we're giving you appropriate expectations that we know we can meet and that is why the refund process takes 30 days from the date the request was submitted. Do NOT buy Canadiens tickets from here. I WANT A REFUND TO BE CREDITED BACK ON MY CARD THAT WAS USED!!. The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit.Healey's spokesperson told us the issue is on her radar and anyone affected should file a complaint with her office. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. Their poor customer service folks! YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. At NO stage did they advertise this game as a TBA or TBC date and time. NEVER again! if you have any questions please feel free to contact me. If these are not available, you will likely get a full refund. "You can't change the rules midstream," said Edgar Dworsky of Consumerworld.org. It reads Refund in Progress. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. Certainly they can see that my ticket barcode was not scanned somehow. StubHub's policy change drew fire from the outset, as most other ticket resale platforms began offering credits to customers holding tickets to cancelled shows, but still allowed refunds for those who asked. You cant change your TOS after purchase. And under normal circumstances, this works well, even with StubHub taking the risk of timing delays and some losses when we are unable to collect from the seller. Wrong seats. I order tickets for the packers Vikings and was sent tickets for the packers bears 2 days from the order date. This needs to be refundable (and not just replacement tickets of same price as I will get seats I do not want). Will never use Stibhub again unless I get a full tefundk. When you mess up, that's your problem not stubhubs and not the original sellers. I'm just so disappointed because I don't know what went on that people with their tickets couldn't go in anymore!! Major League baseball canceled the game and StubHub changed its policy. If you call Stubhub they insult you and treat you like crap. Is there any way to find out if its still being processed at all? However, if it's not in your name you can't get this done. I never got any emails about refunds or the fact they canceled the show. I WILL NEVER USE STUB HUB EVER AGAIN. "Pretty unfair, almost unethical on their part," Brown said. I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm. StubHub changes its refund policy during COVID-19 pandemic, how you can still get your money back May 20, 2020, 3:42 PM 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker. Even in there confirmation they say check your tickets to make sure they are the right ones but yet had nothing they will do if they sent the wrong ones. StubHub has made a U-turn on the no-refund policy it adopted in March 2020 and is offering ticket holders cash refunds for tickets to events that were cancelled due to the COVID-19 pandemic. On March 7th, StubHub emailed Marrali a copt of its refund policy. "I finally got a supervisor on the line and he said 'No. StubHub's stated policy offered full refunds of ticket purchase prices and fees for canceled events. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina Looking at other feedbacks from customers it's clear that I'm not the only one with this frustration and concern!!. This is an essential cookie for the website live chat box to function properly. BEN: STUBHUB SAYS IT IS STILL OFFERING REFUNDS IN STATES WHERE IT IS REQUIRED TO BY LAW, BUT DID NOT PROVIDE A LIST OF THOSE STATES. Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. I WILL NEVER RECOMMEND THIS WEBSITE OR NEVER USE IT AGAIN!!! NOPE. "A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. My tickets were not provided by the seller and I my order was cancelled by stubhub hours before my planned event. Might i add, i also paid an extra fee to have the tickets sent to my email immediately and I even printed them out. I would've been able to see Chris Brown. My husband and I had tickets for Food city 500 on Sunday April 5,2020. StubHub will offer refunds for canceled events but not postponed events. and would like to return it? At the same time, buyers expect immediate refunds. Remember to provide us with valuable feedback. McMillan says the game was canceled when the NHL suspended its season on March 12, 2020 due to the coronavirus outbreak. Tickets were either never delivered or arrived late. Unfortunately, my order was submitted when I was clicked the cancel button. Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. i have attached the information from the venue. Ticketholders can opt to retain their credits, though StubHub will not provide refunds to anyone who bought a ticket after March 25 of last year if an event is cancelled. When I received it, I immediately saw that the parking start time would not allow me enough time to get to and see the full event. It started giving credit instead: a voucher worth 120% the ticket price. THAT WAS THE ONLY OPTION GIVEN TO THEM, EVEN THOUGH BOTH EVENTS -- THE BON JOVI TOUR AND LES MI S DATES IN BOSTON WERE OFFICIALLY CANCELED. With the coronavirus impacting 28,000 events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash refunds for all buyers.. i am not interested in a credit that expires so therefore am requesting my full refund. Needless to say, I received a full refund. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . View complete StubHub Return Policy If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. It also noted that its ability to open discussions with Viagogo has been a part of the decision. If I had purchased elsewhere I would have received a full refund! We were so upset. In normal times, weve made the decision to refund buyers before collecting money from the seller to offer buyers more convenience. After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. Your email address will not be published. But by the end of March, refunds were suddenly gone. Well I spent over $400.00 on 2 Alabama football tickets and obviously this has been canceled and now they send me a email about a coupon. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. I love them! To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. In a settlement announced Wednesday, StubHub has agreed to honor the FanProtect Guarantee, as well as disclose any future modification to its refund policies and promptly process refund. Did you find it helpful? There were several other people at the event that had the same problem. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. Called back for refund. I have made a legitimate purchase recently which has cost me over $1075.00 AUS. I asked for proof that it showed on the original order (I was pretty sure it was not) and I asked for screenshots proving this. Fans outside of North America are defaulted to a refund. The company even repeated that promise of full refunds in an email sent to Cormier in early March. As a secondary marketplace, refunds through the primary source would not affect your compensation if the event was cancelled. The FanProtect Guarantee is StubHub return policy. Now what? Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. You should only sell what's actually available. Bought 2 tickets for Hamilton in Chicagogot there and the view was 75% obstructed in one seat, and 35% in the other..StubHub did not mark EITHER as obstructed. The suit explains how StubHub has changed its. I should be given a refund! I did receive an email through stub hub that said my tickets were transferred to the buyer only for COVID to hit and it became a mobile transfer. It is taking Stubhub about 120 days to process refunds. It not I guess it is small claims. Our policy change may have come as a surprise to people. Learn from our industrys leaders, discover whats happening, re-connect with friends and make new connections at, https://www.theticketingbusiness.com/2021/05/04/stubhub-offers-refunds-for-pre-policy-change-cancellations/, All TheTicketingBusiness News, Events and Job Opportunities, straight to your inbox. When both men bought their tickets in January, StubHub's "FanProtect" guarantee promised full refunds if their events were canceled. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. What are you going to do to help your customers? Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. It is at StubHub's discretion to give you a voucher for a future event or credit you with a rain check instead of giving you a direct refund to make up for you not receiving the tickets you made a valid purchase for in a timely manner. I'm out $282 because stubHub won't stand refund. After another hold the rep told me the manager said the same thing. Other sellers may take a case-by-case policy. Any good news for refund for us regrading clear actionable step to get Coachella refund? I received a resolution from StubHub quickly after I filed a complaint with the Better Bureau. Make the best possible case for yourself. The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. Ticketmaster, for example, states that if an event is . April 1, 2020 StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. Overall awful experience with only one of four tickets received for $500. If you are eligible for a refund you can get a refund over the phone or via email.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'endofdiscussionbook_com-large-mobile-banner-2','ezslot_11',160,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-2-0'); The terms and conditions will apply to refunds. They opened up a tech investigation and realized that it did not actually state on the original order alcohol free section. A StubHub employee via phone assisted in returning the ticket to my account. Well apparently StubHub doesn't follow this procedure and they refuse to refund my money. I believe this is UNFAIR PRACTICE on StubHubs end and that customers should been given a reasonable amount of time to cancel an order especially if it's for a large amount of money. What does "100% guaranteed" mean these days? I ordered the tickets less than an hour ago. When both men bought their tickets in January, StubHub's "FanProtect" guarantee promised full refunds if their events were canceled. I purchased a Citi field parking pass for Mets opening day. or Did you buy an excessive amount of tickets? I was told there was no way to cancel the order -- even though it was made by accident and it had only been less than 10 minutes since the purchase was made -- and that I would have to resell the tickets back online to get my money back. Copyright 2012 - 2023, ReturnsAndRefunds.com. These cookies will be stored in your browser only with your consent. I too spent money on cancelled events. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. After the switch, you will enter the email address you use to access the community in order to reset your password. Once we have clear actionable next steps, we will be sure to notify our fans via email! All rights reserved. 2023 The Hollywood Reporter, LLC. The event has been passed, and no new date has been posted. Saatva Mattress Review: Our Pick for the Best Overall Bed of 2023, We Found 12 Cute Planters and Flower Pots That Cost Less Than $25, Here's Where to Watch and Stream Marvel's 'Ant Man and the Wasp: Quantumania' Online. I want my refund please, I have been trying to contact you for a refund im not doing a lot of bad mouthing fair is fair I want my money the event didn't take place on March 28 , basketball game ,, please I have been more than patient call your line no answer I have reach out to you every way I know how no one is responding you should treat your customer this way. At NO stage did they advertise this game as a TBA or TBC date and time. I checked by calling Ticketmaster. Furthermore, If you have any questions, please do not hesitate to contact us. I would not take a.) Been on the phone for hours wasted my whole day. Tap Tickets in the navigation bar at the bottom. Too late to purchase decent seats. Just bought tickets. Never Will I Buy From Stub Hub Again. While many event ticket operators both in primary and secondary segments offered consumers the option for taking marketplace credit in lieu of refunds for events that were cancelled, StubHub went a step beyond and eliminated the cash refund option entirely unless required by law. Dworsky says he hopes she'll intervene. What if I never got either? I will never use stub hub again. I will never use StubHub again. DON'T BUY ON THEIR PLATFORM!!! We made the long trek to the venue, spent some money on merchandise, drinks/food and then found out that the artist we were there to see was a no show. Purchased 3 tickets in February to a Foo Fighters concert that was supposed to take place in May. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. I don't even have an account, never purchased tickets but some thief stole my card info. I am really disappointed that stub hub doesn't allow returns within 72 hours like ticketmaster, I will definitely not be using stub hub again. In a statement, StubHub said that over the past few weeks, over 28,000 events have been cancelled, postponed, or rescheduled, with 23,000 in the U.S. alone, noting that the company is willing to go above and beyond for our customers.. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. Contacted the event, and they said the wristband was already registered to someone else. If you have recently made a purchase with StubHub and believe you're eligible for a refund, follow the below steps. From that StubHub wallet page you can request a refund instead of keeping the credit. I will be filing a formal complaint and will NEVER use stubhub again. 3. I listed tickets on Stub Hub for a Broadway show. My credit card can do refunds up to 60 days which of course is passed. To resale your tickets, follow the instructions below: If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. The StubHub ticket refund class action lawsuit was filed by Matthew McMillan who says he purchased two tickets to a March 20, 2020 National Hockey League game between the Winnipeg Jets and the Minnesota Wild. Bill Brown also turned to StubHub for a production of "Les Miserables" at the Citizens Bank Opera House. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Read the full policy. IT WAS NOT DISCLOSE THAT THE VIEW OF THE FIELD WAS OBSTRUCTED. ""Pretty unfair, almost unethical on their part," Brown said.Massachusetts has clear rules on returns and refunds. We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. Completely unacceptable to sell tickets and then not provide them at the last minute, then keep the customer's money for up to 10 days and ruining plans. I have made a legitimate purchase recently which has cost me over $1075.00 AUS. These people are entitled to their money back. Did StubHub's changed ticket refund policy violate Massachusetts law? StubHub reponse, 20% off my NEXT purchase which will be never from these crooks. Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . StubHub just took my name the last 4 digits of the card number, my email and the transaction date and said someone will email me about a refund no case number or and instructions about the process or time frame. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. I want to know what the point of the "protection plan" is that they have? Or choose from the following popular destinations. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. "If you have tickets to a show that is postponed, you will be able to select your refund . This is ridiculous never using them again. We were able to register one wristband, but not the other. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. 01-24-2022 11:26 AM. Concert is tonight and just received tickets in a completely different section then what i paid for. I just had to comment on here as a reply to everyone complaining about stubhubs return policy. "McMillan says StubHub told him he could not receive a refund because the game had not been canceled but only postponed, despite the fact that he had purchased his ticket with StubHub's. I bought real actual tickets on eBay and will fight these bastards for my money I paid for the promise of a ticket! The total number of refunds associated with the settlement is difficult to piece together, and likely could fluctuate depending on how many impacted consumers make claims in the process. I placed the call today, which is the day after. I went to Barclays Center for the Chris Brown Party Tour yesterday. Don't take NO for an answer! This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. 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