Which Has Better Coverage? – CanineJournal.com

The table below shows specifically what Figo and Healthy Paws cover. Both companies cover blood tests, MRIs, rehabilitation, surgery, hospitalization, emergency care, specialty care, non-routine dental treatment, chronic conditions, hereditary conditions, congenital conditions, diagnostic treatment, alternative/holistic therapy and prescription medications.

	Figo	Healthy Paws
Overall Ranking in our Pet Insurance Reviews	3rd	1st
Hip Dysplasia Waiting Period	14 Days	12 Months*
ACL Waiting Period	6 Months	15 Days
Pre-Existing Conditions
Check Ups, Vaccinations, Spay/Neuter, Teeth Cleaning
Illnesses Waiting Period	14 Days	15 Days
Accidents Waiting Period	3 Days	15 Days
Exam Fees	Additional Premium
Enrollment Fee	$9.00	$25
30-Day Money Back Guarantee
Claim Limits	$5,000 to Unlimited	Unlimited
BBB Rating	B+	A+
Underwriter	Independence American Insurance Company	Westchester Fire Insurance Company/Chubb
A.M. Best Rating	A-	A++
No Exam Required to Set Baseline for Pet’s Health

*Healthy Paws only offers hip dysplasia coverage to dogs enrolled before the age of 6.

We like that Figo has a much shorter waiting period for hip dysplasia at only 14 days. However, its ACL waiting period is 6 months versus Healthy Paws’ 15-day waiting period. Figo also has a shorter accident waiting period at only 3 days (vs 15 days for Healthy Paws). Additionally, Healthy Paws doesn’t accept dogs older than 14 for coverage. Figo wins by a hair in this category because it has shorter waiting periods on average but still offers thorough coverage.

Healthy Paws has one of the best reputations in the pet insurance industry. The majority of Healthy Paws customer complaints are from customers who, unfortunately, didn’t read or understand their policy.

Complaints include the company not paying a claim during a waiting period, not paying as much of a claim due to the deductible and reimbursement level selected, not covering pre-existing conditions, etc. We can’t fault Healthy Paws for these complaints because there are similar complaints about all pet insurance providers.

Instead, we hope to inform pet parents on the terms of pet insurance, so they fully understand what is and is not covered when they purchase. This is something we think all pet insurance providers can help with as well.

Healthy Paws, founded in 2009, has been around a few years longer than Figo (founded in 2012). During that time, Healthy Paws has been more stable with its underwriter and performance than Figo has. Figo’s most recent underwriter change was in December 2019. Underwriter changes can often result in premium changes, which results in an influx of negative feedback about a pet insurance company. We hope this is the last underwriter change at Figo for a while so they can establish a stable partnership and remain a reliable option for customers.

Similar to Healthy Paws, Figo has negative reviews regarding not paying claims. However, these are often claims for pre-existing conditions or wellness-related claims that pet insurance companies don’t cover to begin with (e.g., spaying/neutering, vaccines, etc.).

Figo still has great customer service and is responsive to its customers’ questions and needs. However, Healthy Paws has a better, longer-standing reputation.

Another reason we think Healthy Paws is the winner of this category because Healthy Paws leads pet insurance providers with positive changes. It’s continually leading the pack with exceptional customer service, coverage and claim coverage.

Figo typically pays claims within 5 to 7 business days, while Healthy Paws pays 99% of its claims within 2 days — both of which are shorter than other competitors.

Both companies have a history of repaying claims in a timely fashion, with Healthy Paws having a slightly better reputation. So we declare Healthy Paws the winner of this category.

Below are some quotes from June 10, 2020. All information is for pets without a microchip, no multi-pet discount and no pre-existing conditions.

We think Figo and Healthy Paws are both excellent pet insurance providers. Ultimately, it comes down to Healthy Paws’ more established and consistent reputation as well as lower prices.